In Store Service
TRUSTED TO DELIVER
Pleasanton Computer Store Services
FREE INSTANT QUOTE
Common PC Issues
Computer running very slow
Virus / malware / pop-ups / hacks
Internet connection issues
No power / power supply replacement
Blue screen of death (BSOD)
Black screen with blinking cursor
Do You charge?
Our computer repair costs range from $35 – $200+ depending on what service is needed. The first step is for a technician to review your computer, and then, we can provide you with a flat-rate for repair. See our System Diagnostic page for details.
60-days with free remote support.
24-72 hours depending on the issue and parts availability.
This is a great company, I absolutely recommend them for any issue you have.
They do fast, honest work and charge a very reasonable rate. Casey diagnosed my computer's very strange crashing, and he was very knowledgeable and quick to respond.
If you have any computer related problems, you won't find a better place that Pleasanton Computer Repair!
Despite a few issues they were very quick and getting my computer fixed and compensating me for the trouble. I appreciate their patience even when I lost mine. They are a great group of individuals and I would recommend them to anyone who is having computer troubles and cannot afford to buy a brand new laptop.
I had a dead laptop, and Pleasanton Computer Repair's proximity and his reviews helped me choose them for help. The quotes up front were simple, and they were pleasant and professional to deal with. For Covid safety, they require appointments to ensure one customer at a time. The one drawback was that they could not identify the problem with the tools available there and would need to send it to a lab in San Jose at additional cost. The tech was able to assure me the hard drive was not damaged, however, so I was able to transfer files myself by moving the drive to a case and connecting it as an external drive.
Carla answered the phone when I called and was so helpful. She got me an appointment that same day to drop my two laptops off. One I was resetting and the other had many problems that needed to be fixed. I was concerned it might be expensive but was pleasantly surprised that their prices were very affordable for me. I'm a college student so finding a good and affordable place to get my laptops fixed was crucial for me. I was then helped by Ryan who reset one of my laptops and completely fixed my other one. Now they're both like brand new and work great! Exceptional service and I left a very happy customer. I definitely recommend going here if you need your laptop fixed!
Working with Pleasanton Computer Repair was great! I took my work laptop in with a partially cracked screen. Roughly 1/2 of the screen was still visible/useable when I dropped it off. The replacement screen seems to work perfectly.
Karla, Gabe, and Ryan were all friendly, professional, and provided 5-star service. Once they had the replacement screen in stock*, I feel like they made a great effort to keep their turnaround time as fast as possible and I only had to take a couple hours off work while they did the repairs (dropped off at 5PM Tues, picked up at 9:30AM the next day). Lastly, I find the online ticket system they use clean and helpful. If I have computer issues in the future, this shop will be my go-to.
*Note: This is NOT a complaint, but I do see one (1) small opportunity for improvement in hindsight: I wish they had made more of an effort to confirm beforehand what model of replacement screen was needed for my laptop so they could check if they had the replacement screen in stock. During the quote process and before I dropped the laptop off the first time, I was advised that they would have to physically take the laptop apart to confirm what model of replacement screen was needed and therefore confirm if they had the replacement part in-stock or would need to order it. "Ok, no biggie. If that's how it is, that's how it is," I thought. However, after dropping it off, I was advised that since the laptop screen was not fully cracked through, they could confirm the screen model without taking it apart by logging into the laptop to confirm the resolution info.
I gave them my login info, they checked, and it turned out that they didn't have the required replacement screen in stock and had to order it. This wasn't a big deal, but required me to make a couple extra trips to their shop (extra drop off, extra pick-up) so I could use my laptop while the replacement part was on order. I feel like the two extra trips could have been avoided by asking me to log in from home and confirm the resolution info they needed in advance. With presumably varying degrees of tech-savviness among their customers, it may be they don't normally ask us to do that kind of stuff, but saving the extra trips would have been a nice touch. Again, this isn't a complaint or even enough to knock this down to a 4-star review, just some possible room for improvement, in my opinion.
Karla is the best. Very professional and provided the best advice for me and my Mac, even though that meant sending me to the Apple store.
Will certainly use them for any issues in the future. It's difficult to find trustworthy businesses these days. Thanks Pleasanton Computer Repair!!