LIQUID DAMAGE REPAIR

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LIQUID DAMAGE FOR PCS AND MACS

In Store Services In Pleasanton

Process of Repair:

Here at PCR, we have a very thorough process when repairing your liquid damaged laptop. After our initial inspection, we determine if your system is worth fixing, or simply replacing the damaged components. Often, we find some parts are cheaper to replace than to repair. Once we determine that it’s worth repairing, we provide you with a flat-fee for repairing your logic board, motherboard, system board or brains of the computer. Your system is carefully taken apart, cleaned and the damaged components replaced. After all the damage is taken care of, we then test all major components of your system and stress test your computer. When everything checks out, we wrap it up with a bow.

How Long Does It Take?

Every repair is different. There is no way to say up-front exactly how long the process will take, as sometimes we are at the mercy of our vendors for replacement parts. Most of the time, we can get your system back within five to seven business days.

I Need It Yesterday. What Can You Do?

We understand that this may be your computer you use to make a living. If this is the case, we can offer to pull your hard drive so you can access it on another device. If needed, we can rent you one, based on availability.

How Much Does This Cost?

Our fees start at $250-$475, depending on your make and model. We charge a diagnostic fee which will be applied towards the total cost of the repair.

Our Warranty

We offer a 90-day warranty on liquid damage repair. This covers the motherboard we repaired and any other parts we replaced.
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  •   I had a dead laptop, and Pleasanton Computer Repair's proximity and his reviews helped me choose them for help. The quotes up front were simple, and they were pleasant and professional to deal with. For Covid safety, they require appointments to ensure one customer at a time. The one drawback was that they could not identify the problem with the tools available there and would need to send it to a lab in San Jose at additional cost. The tech was able to assure me the hard drive was not damaged, however, so I was able to transfer files myself by moving the drive to a case and connecting it as an external drive.

    thumb David L.
    3/07/2021

      Working with Pleasanton Computer Repair was great! I took my work laptop in with a partially cracked screen. Roughly 1/2 of the screen was still visible/useable when I dropped it off. The replacement screen seems to work perfectly.

    Karla, Gabe, and Ryan were all friendly, professional, and provided 5-star service. Once they had the replacement screen in stock*, I feel like they made a great effort to keep their turnaround time as fast as possible and I only had to take a couple hours off work while they did the repairs (dropped off at 5PM Tues, picked up at 9:30AM the next day). Lastly, I find the online ticket system they use clean and helpful. If I have computer issues in the future, this shop will be my go-to.

    *Note: This is NOT a complaint, but I do see one (1) small opportunity for improvement in hindsight: I wish they had made more of an effort to confirm beforehand what model of replacement screen was needed for my laptop so they could check if they had the replacement screen in stock. During the quote process and before I dropped the laptop off the first time, I was advised that they would have to physically take the laptop apart to confirm what model of replacement screen was needed and therefore confirm if they had the replacement part in-stock or would need to order it. "Ok, no biggie. If that's how it is, that's how it is," I thought. However, after dropping it off, I was advised that since the laptop screen was not fully cracked through, they could confirm the screen model without taking it apart by logging into the laptop to confirm the resolution info.

    I gave them my login info, they checked, and it turned out that they didn't have the required replacement screen in stock and had to order it. This wasn't a big deal, but required me to make a couple extra trips to their shop (extra drop off, extra pick-up) so I could use my laptop while the replacement part was on order. I feel like the two extra trips could have been avoided by asking me to log in from home and confirm the resolution info they needed in advance. With presumably varying degrees of tech-savviness among their customers, it may be they don't normally ask us to do that kind of stuff, but saving the extra trips would have been a nice touch. Again, this isn't a complaint or even enough to knock this down to a 4-star review, just some possible room for improvement, in my opinion.

    thumb Connor R.
    11/11/2020
  •   Pleasanton Computer saved me the price of a new computer which I greatly appreciated.  They installed a new processor which made my computer better than it ever has and their service was fast and friendly.  They are a go to computer shop.

    thumb Mike R.
    5/03/2022

      I needed a battery for a 2013 MacBook Pro. I called them. I got an appointment for the next day (Covid) Left it overnight and had it back the next morning!

    thumb Gail M.
    4/13/2021
  •   no complaints

    (yelp is telling me this review is too short - thus, I'm adding this sentence)

    thumb Jeff M.
    5/07/2022

      Withdrawing my very positive review of Dec 5.  HP computer was hacked again in a few days.  Whatever they did it did not protect in the future days.  Had it repaired by a private party who installed protection software and has not been hacked in 3 weeks

    thumb Jerry M.
    12/18/2021
  •   Had a hinge break on my computer, Pleasanton computer repair was fast and and reasonable for pricing. Thank you team for all the help in getting me back in order.

    thumb Rob W.
    9/17/2021

      Great professional service. Will be there for any future laptop/computer repairs. Thank you!

    thumb Joy B.
    4/04/2022

HAPPY CUSTOMERS

IPHONE REPAIRED

IPAD REPAIRED

LAPTOP REPAIRED

PC REPAIRED

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