IT SUPPORT

TRUSTED TO DELIVER

about-us

SMALL BUSINESS IT SUPPORT SERVICES

Since 2002, PCR has supported businesses with any and all of their IT needs. We work with businesses from 1-25 employees, specifically. Our business IT support contracts are tailored to how our clients operate and what services they require. We help our customers keep a healthy network, save money by reviewing technical bills, minimize down time and protect their data for zero data loss.
Contact us today for a free audit and complimentary consultation and see how we can support and protect your business. For managed IT solutions for your business visit our total computer Solutions website today.

​Areas We Serve:

Pleasanton

Livermore

Dublin

San Ramon

Danville

Castro Valley

Hayward

San Leandro

Walnut Creek

Concord

Oakland

San Francisco

Bay Area

East Bay

North Bay

We have worked with businesses in the following industires:

Retail

Law offices

Design & engineering

Manufacturing

Professional services

Dental offices

Medical offices

Local government

School districts

Financial services

Non-profits

  •   Despite a few issues they were very quick and getting my computer fixed and compensating me for the trouble. I appreciate their patience even when I lost mine. They are a great group of individuals and I would recommend them to anyone who is having computer troubles and cannot afford to buy a brand new laptop.

    thumb Nicole F.
    12/30/2020

      Karla is the best. Very professional and provided the best advice for me and my Mac, even though that meant sending me to the Apple store.

    Will certainly use them for any issues in the future. It's difficult to find trustworthy businesses these days. Thanks Pleasanton Computer Repair!!

    thumb Roger B.
    2/11/2021
  •   Took a chance on this business to assess a non-responsive keyboard problem. I was considering chucking my laptop but wanted to see if it was worth saving. I don't know if these guys have "magic IT dust", but they were quick to let me know they couldn't replicate the problem. Two techs took a shot at it and both reported there were no issues. I like their online ticketing system as that was our primary mode of communication. But what impressed me is that they didn't try to bilk me out of more money than necessary and just charged the diagnostic fee. They even assured me nothing was wrong and if I found otherwise, they invited me to come back and have another go at it. Very professional, timely, and no complaints. Thanks Ryan and Gabe for your due diligence!

    thumb Fergal D.
    2/24/2021

      Fixed the MacBook Air in the time promised and at low cost. So glad we bypassed the official Apple channels where there was a two-week wait to just bring it in. Will definitely use them again! Nice and friendly local shop.

    thumb Olga K.
    2/02/2021
  •   Carla answered the phone when I called and was so helpful. She got me an appointment that same day to drop my two laptops off. One I was resetting and the other had many problems that needed to be fixed. I was concerned it might be expensive but was pleasantly surprised that their prices were very affordable for me. I'm a college student so finding a good and affordable place to get my laptops fixed was crucial for me. I was then helped by Ryan who reset one of my laptops and completely fixed my other one. Now they're both like brand new and work great! Exceptional service and I left a very happy customer. I definitely recommend going here if you need your laptop fixed!

    thumb Gabrielle P.
    11/16/2021

      Withdrawing my very positive review of Dec 5.  HP computer was hacked again in a few days.  Whatever they did it did not protect in the future days.  Had it repaired by a private party who installed protection software and has not been hacked in 3 weeks

    thumb Jerry M.
    12/18/2021
  •   Had a hinge break on my computer, Pleasanton computer repair was fast and and reasonable for pricing. Thank you team for all the help in getting me back in order.

    thumb Rob W.
    9/17/2021

      Working with Pleasanton Computer Repair was great! I took my work laptop in with a partially cracked screen. Roughly 1/2 of the screen was still visible/useable when I dropped it off. The replacement screen seems to work perfectly.

    Karla, Gabe, and Ryan were all friendly, professional, and provided 5-star service. Once they had the replacement screen in stock*, I feel like they made a great effort to keep their turnaround time as fast as possible and I only had to take a couple hours off work while they did the repairs (dropped off at 5PM Tues, picked up at 9:30AM the next day). Lastly, I find the online ticket system they use clean and helpful. If I have computer issues in the future, this shop will be my go-to.

    *Note: This is NOT a complaint, but I do see one (1) small opportunity for improvement in hindsight: I wish they had made more of an effort to confirm beforehand what model of replacement screen was needed for my laptop so they could check if they had the replacement screen in stock. During the quote process and before I dropped the laptop off the first time, I was advised that they would have to physically take the laptop apart to confirm what model of replacement screen was needed and therefore confirm if they had the replacement part in-stock or would need to order it. "Ok, no biggie. If that's how it is, that's how it is," I thought. However, after dropping it off, I was advised that since the laptop screen was not fully cracked through, they could confirm the screen model without taking it apart by logging into the laptop to confirm the resolution info.

    I gave them my login info, they checked, and it turned out that they didn't have the required replacement screen in stock and had to order it. This wasn't a big deal, but required me to make a couple extra trips to their shop (extra drop off, extra pick-up) so I could use my laptop while the replacement part was on order. I feel like the two extra trips could have been avoided by asking me to log in from home and confirm the resolution info they needed in advance. With presumably varying degrees of tech-savviness among their customers, it may be they don't normally ask us to do that kind of stuff, but saving the extra trips would have been a nice touch. Again, this isn't a complaint or even enough to knock this down to a 4-star review, just some possible room for improvement, in my opinion.

    thumb Connor R.
    11/11/2020

HAPPY CUSTOMERS

IPHONE REPAIRED

IPAD REPAIRED

LAPTOP REPAIRED

PC REPAIRED

Popular Brands that We Repair

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